Scope of Oasis Travel Enterprises Ltd. Privacy Policy
Oasis Travel Enterprises Ltd. is an A category licensed international tour operator and a travel agency based in the Republic of Turkey and established in compliance with The Law Concerning Travel Agencies and the Association of Travel Agencies entered into effect on 28th September 1972 Law No.1618, Oasis Travel Ltd.is a member of TURSAB, the Turkish Association of Travel (the "Company", "we", "our", or "us") Privacy Policy sets out what information we collect, how we collect it, and what we do with it. Our Privacy Policy applies to you and your use of our website, other applications, platforms or channels, available now or created in the future, which are owned or operated by the Company and through which we make our products and services available (collectively, the “Sites”). In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
Your Information
This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our Sites and any other engagement we or our business partners have with you.
We will update your information whenever we can to keep it current, accurate, and complete.
Our Use of Your Information
(1) For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management, or insurance, etc., we may disclose and process your information to third parties. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security, and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advanced passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect, and disclose to others, the information you provide to us and our group companies and brands for business purposes and also third-party companies and our third-party service providers for the purposes set forth below in this Section 2. We will not sell, license, transmit or disclose this information outside of the Company for any other purpose unless (a) you expressly authorize us to do so, or; (b) it is necessary to allow our service providers or agents to provide services to you or; (c) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements; (d) it is necessary in connection with a sale of all or substantially all of the assets of the Company or the merger of Company into another entity or any consolidation, share exchange, combination, reorganization, bankruptcy or like transaction in which the Company is not the survivor; (e) it is necessary in connection with other business purposes including, without limitation, administration, service, customer care, quality and improvement related activity, business management and operation, risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programs, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection, or; (f) otherwise as we are required or permitted by law.
If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
Marketing Material
(1) Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies or third-parties as set above (“Our Use of Your Information”). We will tailor the information you receive or see; this will enable us to make available to you more personalized and relevant communications. We may use innovative technologies and work with our third-party business partners to achieve this.
(2) We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws, and social media.
(3) If you do not wish to receive such information or would like to change your preferences, please refer to the “Your Rights” section of this Privacy Policy below.
Your Rights
Upon request via postal mail, e-mail, or telephone, we will provide you a summary of your information retained by the Company. As allowed by law and consistent with our applicable business partner agreements, you may modify, correct, change, or request the Company to delete or update information that you have supplied to us through the Sites by contacting the Company via postal mail to OasisTravel Ltd. Miralay Şefik bey Sokak No:⅝ Antalya Palas Apt. Gümüşsuyu 34437 Istanbul or, to the extent available, you can amend your previous preference either: (i) directly on our website(s); (ii) by using our “unsubscribe email” available on every marketing email sent by the Company; (iii) by opting-out of personalized emails; or (iv) by referring to our literature containing instructions on how to opt-out of marketing communications. Once properly notified by you, we will take steps to stop using your information in this way.
Republic of Turkey Privacy Rights and Foreign Controls
Our privacy policy is based on Turkish legislation; Law Number 6563 on Regulation of Electronic Commerce in Turkey and Law Number 6698, on the Personal Data Protection Law. Our Sites are intended for and directed to consumers in Turkey. If you are visiting from the European Economic Area (“EEA”) or other regions or countries with laws governing data collection and use that may differ from Turkish law, please note that you are transferring information about you to a country and jurisdiction that does not have the same data protection laws as the EEA region or country from which you have transmitted your information. By providing us with your information you consent to the transfer of information about you, including information to Turkey.; and the use and disclosure of information about you as described in this Privacy Policy.
Use of Tools "Cookies" and Links to Other Websites
If our contact and dealing with you is via our Sites, cookies may be used. To find out more about the types of cookies on our Sites, how we use cookies, to disable them, or to change your preference and more, please see our Cookies Policy. By using our Sites, you consent to our use of cookies.
Our Sites may contain links to third-party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions carefully.
Children under 13
Our Sites are not directed to persons under the age of 13. We do not collect information from children under 13 other than as when necessary to comply with the law or for safety reasons. If you are under the age of 13, you must ask your parent or guardian to assist you in using our Sites. Furthermore, we may restrict entries to any contests, sweepstakes, or promotions to entrants who are at least 18 years of age.
Security Statement
No data transmissions over the Internet are completely secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us over the Internet. You transmit such information at your own risk. Once we receive your transmission, we make reasonable efforts to ensure the security of our systems. We use reasonable efforts to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach or other unintended, unauthorized or criminal activity.
Changes to this Policy
Any changes to this Policy will be either posted on our website, brochure, and/or made available on request. In the event we materially change the way in which we use your information, we will provide you with at least 30 days’ notice and ask you to affirmatively accept the changes.
A ‘Client’ is all persons named on the booking form intending to travel with Oasis Travel Ltd.
A ‘Product’ is any service sold by Oasis Travel Ltd.
All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Oasis Travel Ltd, requires that the client has fulfilled all payment requirements. A contract between the Client and Oasis Travel Ltd, comes into existence when Oasis Travel Ltd, has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Oasis Travel Ltd has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Oasis Travel Ltd, unless such be in writing and signed by the Director of Oasis Travel Ltd,.Oasis Travel Ltd, reserves the right to decline any booking at their discretion without further explanation.
1. Clients can cancel at any time. The cancellation will be effected at the time that Oasis Travel Ltd, receives a written request from the Client and unless differently mentioned in the product terms, the following cancellation charges will apply.
a. 50 or more days before departure: 30% of the total package
b. 49 through 30 days before departure: 40 % of the total package
c. 29 through 15 days before departure: 50% of the total package
d. 14 through 5 days before departure: 75% of the total package
e. 5 through 1 day before departure: 100% of the total package
f. Cruise Reservations not refundable if cancelled within 15 days of departure.
g. On special occasions (public holidays), these conditions may be modified. The Customer must be informed in writing about this fact by the Provider in advance.
2. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Oasis Travel Ltd,
3. If a refund is payable by Oasis Travel Ltd, to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. Oasis Travel Ltd, will not pay fees charged to the Client by the Client’s bank for processing the credited amount.
1. Prices in the Oasis Travel Ltd, website, and brochure are correct at the time of publication. Before a booking is confirmed, Oasis Travel Ltd, reserves the right to amend these prices due to any circumstances outside the control ofOasis Travel Ltd, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees. Tour accommodations are based on twin/double share accommodation for single travellers – single supplement is required
2. All payments are accepted online by credit card in USD or Euro depending of the product’s published currency. Bank transfers are accepted as the full amount payable as published. Payment must be settled by the Client by bank transfer within 3 days after receipt of the invoice (if not stated otherwise).
3. Product information is published by Oasis Travel Ltd, in good faith and Oasis Travel Ltd, will use its best endeavours to operate all Products as advertised. Oasis Travel Ltd, reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.
All Oasis Travel Ltd, trips begin and end at the appropriate local airport unless mentioned differently in the product description.
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Oasis Travel Ltd, accepts no liability on the Client’s behalf where Oasis Travel Ltd, has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.
Oasis Travel Ltd, Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Oasis Travel Ltd, accepts no liability of Client’s damages where Oasis Travel Ltd, has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Oasis Travel Ltd accepts no liability if there has been no fault on the part of Oasis Travel Ltd, or its’ suppliers, and the reason for the claimed damages were either the Client’s fault or a result of unusual circumstances beyond the control of Oasis Travel Ltd, by force majeure and the consequences of which could not have been avoided even with all due care.
2. In respect of carriage by air, sea and rail and the provision of accommodation, Oasis Travel Ltd,’ liability in the said cases will be limited in the manner provided by the relevant international conventions.
3.Oasis Travel Ltd, accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Oasis Travel Ltd, by force majeure.
It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Oasis Travel Ltd is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Oasis Travel Ltd, but without liability.
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Oasis Travel Ltd, from any obligations and liability.
9. Complaints
Any complaints must be reported immediately within 24 hours to the Tour Leader who will do everything possible to resolve the matter or directly in writing to oasis@oasis.com.tr
Tour accommodations are based on twin/double share accommodation for single travelers – single supplement is required.
